All sales are final
We want you to love your purchase. However, we are human and make mistakes sometimes, too. If your item is damaged or not what was in the listing, please contact us directly to discuss.
No refunds or exchanges on custom orders and requests. Shop credit, less shipping may be issued on sales, under the discretion of Sandy Feet Hawaii.
By placing an order on SandyFeetHi.com, customer accepts all terms of this Return Policy.
If the package says delivered according to the tracking information, but you did not receive the package, please contact USPS to file a lost package report. Before filing a missing package report, please consider checking with household members, neighbors, mail carrier as instances have occurred where the package was misplaced after delivery.
Reissuing orders when tracking says delivered is taken case by case and under the discretion of Sandy Feet Hawaii.
Sandy Feet Hawaii is not responsible for delayed packages. Unfortunately, once the package is in USPS's possession, it is out of our control.